Support

Microtest Matrices supports its installed products on business hours.

The ADAM™ instrument logs each step of the diagnostic process and, if the instrument is connected to the internet, has the ability to seamlessly communicate with our support office that not only can assist on issues but also run upgrades of the instrument’s software and remotely diagnose the instruments to make sure that repeatable and accurate tests run in different lab conditions.

For access to our support team, contact us by clicking here and indicate the serial number of the Microtest Instrument, of the MICROTEST™ Slides and of the MICROTEST™ Kits you are using in your test.

Click here to request access to software updates and new release for our analysers.
Click here to request product support
Click here to request sales support